43 replies to this topic

[Robinstar]

Hello,
I have a subscription "Viscount" package on MoH from year 2015,  updated on the 2016, and every 8th of a month I regular pay it with an automatic payment made from PayPal.
 

My last payment made three days ago has the following PayPal information:

Date of transaction: 8 lug 2017 15:53:38 CEST

Transaction Code:    17N294303M918423PÂ

Number:                     I-9JE5CJ47UKUF

 

I also received an sms of confirmation from Memo Shop of the PayPal manager bank (Gruppo Banca Sella for Italy), with same date, hour, import, in favour of Celsius on line.

 

But from the 9th july, when I enter on my account of Robinstar the game MoH ask to me to activate again the subscription and when I enter in one of my parties (Rawl or Bacon) where I play the utilities of subscription (general view of towns, buttons for harvest of fields, etc.) are disabled because my subscription is no more active.

 

I also sent two emails to the address reported on the automatic PayPal payment (levansard@yahoo.fr) to report about my problem.

Please, active again my subscription adding also the days I have lost (for the moment are 3).

 

Thanks.

[Tisoon]

I informed the admin of your post to look at it asap.

[Greewi]

Hello, we are on the case.

[Greewi]

Hello,

 

We have unlocked your subscription and gave you 200 tokens for compensation.

 

Our apologies for the inconvenience. Good luck and have fun !

[NickvR]

Somehow it went also wrong with my account! Got an email @14th of july that it was paid, but still I can't join any games... Can u take a look in to it?

[Greewi]

Bonjour,

 

Hello, we unlocked your subscription and gave you 200 tokens for compensation.

 

Our apologies for the inconvenience. Good luck and have fun !

[Khelder]

Hello

 

This same thing happened last year, but I again have the problem with subscription even though I can see fro paypal and my bank that I have paid for the subscription on 14th of July and it has worked fine uptil today when I got the message "You have joined too many games (you can only play 2 games at the same time). You must leave some of your games before being able to play on this one or renew your subscription here." when I try to get to one of my games as I have 3 open and as the subscription is not working again I can´t even access my games at the moment.

So I don´t know what the problem is with the subscriptions(and why it started now and not around 14th), but I can see that the payment has been made, but still the subscription doesn´t work.

This happened last year also so I thought it would work this year but I guess not. I just want to get back to play so it would be nice if this gets fixed so I can play again. If there is need for some information you can contact me for it.

 

Khelder

[Tisoon]

Hi Khelder, because it's week-end, they will answer (and fix, I hope so) monday. I leave them a message in order they look at it asap .

[Dufric]

Bonjour,

 

Mon ré-abonnement n'a pas été effectué, pourtant le paiement paypal à bien été fait.: 9PY32172ND792274A

 

Cordialement,

[lux]

Hello, my subscription seems gone although the payment went through Paypal on July 21st, transaction ID 2CX67062Y3115752J. Could there maybe be a grace period of 2 or 3 days, so that we don't have to sow a hundred fields manually when this happens on a weekend?

[Tisoon]

There is already a grace period.

But to have all in same time this same problem, there's (maybe) something wrong about the renew.

[Greewi]

Hello,

 

We had an issue on our servers a few day ago that seem to temper with the subscription renewing. We should have solved this issue now. Your subscription is running and we gave you 200 tokens for compensation.

 

Our apologies for the inconvenience. Good luck and have fun !

[Khelder]

Hello

 

My subscription is still not working so maybe you missed it. I just tried to play and it is still not working.

[Greewi]

Hello, we fixed your subscription. Can you confirm that is working now ?

 

Your subscription is running and we gave you 200 tokens for compensation.

 

Our apologies for the inconvenience. Good luck and have fun !

[Cuhadar]

A. Ecran affecté - Screen where the bug occures :   regular game screen in MoH; Subscription screen and also regarding paypal payments

B. Décrivez ce qui se passe - Describe the problem :  Cannot access premium benefits; cannot manually renew subscription

C. Comment reproduire précisément la situation ? How could we reproduce the same situation to see the bug ?  not sure

D. Nom de la partie - Name of the game :  March of History - Lao Tseu server

E. Votre machine et votre navigateur - Your computer and your web browser : PC(win7), chrome

F. Votre login - Your name :  Cuhadar

G. Informations supplémentaires, screenshots etc - More informations, screenshots etc :  My subscription benefits are gone.  I checked my account and I was billed yesterday (24th July), but my quick management buttons are gone.

[Khelder]

Hello

 

Thanks its working fine now.

 

Khelder

[Greewi]

@Cuhadar

 

We fixed the issue. Good game !

[lux]

I lost my subscription, although the payment went through yesterday. Paypal transaction 1XB439241M206533G.

 

Could somebody look into it?

 

Thanks!

[lux]

If somebody could fix it before the weekend, that would be awesome.

[Brennos]

Thank you for the warning, we are on it to solve the problem.