43 replies to this topic

[jakobyte]

A. Ecran affecté - Screen where the bug occures :   regular game screen in MoH; Subscription screen and also regarding paypal payments

B. Décrivez ce qui se passe - Describe the problem :  Cannot access premium benefits; cannot manually renew subscription

C. Comment reproduire précisément la situation ? How could we reproduce the same situation to see the bug ?  not sure

D. Nom de la partie - Name of the game :  March of History - Bacon server

E. Votre machine et votre navigateur - Your computer and your web browser : PC(win10), chrome

F. Votre login - Your name :  Michael  (uid=jakobyte)

G. Informations supplémentaires, screenshots etc - More informations, screenshots etc :   I recently lost the ability to access the city management screen one acquires with a subscription (and presumably other premium benefits); so, I thought my subscription had lapsed and repeatedly attempted to renew my subscription manually.  However, according to paypal, I had a recurring 3-month subscription still active at the time.  I cancelled permission for that transaction and then tried to renew manually again with no success.   I then, belatedly, noticed that the renewal payment was actually due today.      Why I lost my premium benefits at least two days prior to the recurring payment and the continuation of the subscription is unknown to me.
 
Could I get some assistance correcting my error and could you please reactivate recurring payments for me on a 3-month subscription, if possible?

[le0ben]

Checked with Jakobyte, the problem has been fixed.

[NickvR]

I am having the same problem! Suddenly lost my subscription, while it normally works all the time. Now I can't access any game/server, because I play on multiple servers and without subscription I can only play on 2.

 

A. Ecran affecté - Screen where the bug occures :   At the screen where I usually log in to the servers/games

B. Décrivez ce qui se passe - Describe the problem :  Cannot access premium benefits, cannot manually renew subscription and cannot play any games

C. Comment reproduire précisément la situation ? How could we reproduce the same situation to see the bug ?  not sure

D. Nom de la partie - Name of the game :  March of History - Multiple servers I play on (Hobbes, Bacon, Europe & Rawls)

E. Votre machine et votre navigateur - Your computer and your web browser : PC(win10), Firefox

F. Votre login - Your name :  Nick  (uid=nickvr)

[Khelder]

I have same kind of problem

 

A. Ecran affecté - Screen where the bug occures :   Subscription screen and

B. Décrivez ce qui se passe - Describe the problem :  Lost the premium some how and can´t even renew it manually. When I press subscribe button in subscriptions it goes to paypal and I pay it doesn´t show as subscriped and I don´t get any of the premium benefits. And as I have been told the subscription should renew automatically so it shouldn´t have even dissappeared. Other than premium I can play the game so don´t have that kind of problems most likely as I had just 2 games going when this happenned.

C. Comment reproduire précisément la situation ? How could we reproduce the same situation to see the bug ? : Don´t know why it happenned so can´t help with that.

D. Nom de la partie - Name of the game :  March of History

E. Votre machine et votre navigateur - Your computer and your web browser : PC(win10), Firefox

F. Votre login - Your name :  Khelder

 

G. Informations supplémentaires, screenshots etc - More informations, screenshots etc : Have tried to see if it´s a problem with paypal but there seem to be any problems in that end and as it seems I am not the only one who has had problems with subscriptions. I haven´t cancelled the subscription so it should be still active, but it´s not.

[Tisoon]

@Khelder, it's a subscription, so you don't need to pay again, it will be renewed automatically (except if from Paypal you deleted your subscription).

[Khelder]

Didn´t know that so thanks.

 

Then my problem seems to be the same as nick and michael had.

[NickvR]

Who will be looking in to this? I can't play in any of my games, because I play on multiple servers. Now that I 'lost' my subscription, I can't do anything.

[Tisoon]

They will probably look at your problem monday, tomorrow.

[NickvR]

Sounds fair! Its weekend for everybody off course

[Brennos]

We are on it

[Brennos]

@NickvR : Paypal's fault, your paypal account akes time, we don't know why, we didn't receive yet the payment... could you contact them?

 

@khelder : Thiw should be come to normal this night.

[NickvR]

@Brennos: I will contact them! Thanks!

[NickvR]

I have contacted Paypal, so have to wait for that. But could it also work if I end the subscription and start a new one? (I have to find out where to end it tho).

[Brennos]

Waiting for Paypal action, we extended your subscription until Friday!

[NickvR]

Ah, thanks a lot! Glad I can join again ! Hopefully Paypal will act fast and response quickly !

[NickvR]

@Brennos. I have had contact with Paypal and there is nothing wrong there, but it seems that last month there went something wrong with a payment which scheduled the payment up in date. So, according to paypal, it should get paid today or tomorrow (for this month). Let me know if you get it or not.

[NickvR]

@Brennos, It looks like it has been paid now. Can you check it for me?

[DRAga]

hi NickvR,

 

Yes your subscription is ok.

[NickvR]

Hi DRAga,

 

Thanks for letting me know

[Brennos]