Jump to content


Photo

Premium (sort of) not working?


  • Please log in to reply
5 replies to this topic

#1 Ophelia

Ophelia

    Advanced Member

  • Members
  • PipPipPip
  • 121 posts

Posted 10 October 2015 - 01:55 AM

My manager screen shows up empty and I don't seem to get buttons to collect mills anymore. I still can open the manager, but it doesn't list any towns. I also get the button to create a solo game. My old card expired, but I have set up Paypal with my new one and I did get an e-mail yesterday that the payment was sent.

 

Any idea what's going on?

 

EDIT: Not sure what the glitch was, but now it's back. Feel free to ignore.


Edited by Ophelia, 10 October 2015 - 12:57 PM.


#2 Brennos

Brennos

    Retired - Retraité

  • Administrators
  • 1,072 posts

Posted 15 October 2015 - 12:10 PM

Hello Ophelia, sorry for the time... how long were you without the infos you needed ?

Was it because this was the renewal of your suscription?



#3 Ophelia

Ophelia

    Advanced Member

  • Members
  • PipPipPip
  • 121 posts

Posted 15 October 2015 - 05:49 PM

Guessing from the date, it's possible it was a renewal issue. The date on the Paypal receipt is Oct 9, 2015 16:19:07 (GMT+02:00) and it was the first renewal after I changed to a new credit card.



#4 DRAga

DRAga

    Advanced Member

  • Administrators
  • 100 posts

Posted 23 October 2015 - 09:18 AM

Hello Ophelia,
 
Indeed, the day of the subscription renewal, the game could sometimes consider that your subscription was not available.
Now, the subscription is not temporarily disabled anymore, even if the renewal is late.

  • Ophelia likes this

#5 Ophelia

Ophelia

    Advanced Member

  • Members
  • PipPipPip
  • 121 posts

Posted 10 November 2015 - 12:03 AM

It's happening again this month. Just letting you know.



#6 DRAga

DRAga

    Advanced Member

  • Administrators
  • 100 posts

Posted 10 November 2015 - 01:36 PM

the hotfix is not yet online






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users